Change Management in ITIL

IT Change Management (in ITIL 4 Change Enablement)

Digitalization requires organizations be more responsive to changes. But despite the speed they are also required to be resillient over service outages, system failures and breaches. You will not get a badge when you implemet a change fast  and afterwards facing service outages. No one will discuss with you how complex your IT environment is, how much presure you had,  inter-departmental coordination weaknesses,  your staffing shortages  etc. At the end you should manage the IT Changes not vice versa..

We recognised that  %50 of service outages are caused by service changes. This is really a high ratio. So for many organizations there is still room for improvement.  Therefore, we have develeoped several tools for IT change management.