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Checklist for comprehensive IT Service Contract
Checklist for comprehensive IT Service Contract
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This document consists of a comprehensive checklist for IT Services contracts covering co-location, hosting, managed services, network services, security services, end user computing services etc. including cloud services such as IaaS (Infrastructure as a Service) or SaaS (Software as a Service). While the main focus relies on IT Service Management, the checklist is divided into these categories:
General terms and conditions
Service support and service levels including capacity management
Information Security and Privacy
Service Continutity
Termination
Pricing
This document provides a big picture for those who are in an IT service and cloud services procurement phase and want to protect their interest in terms of service delivery.
# of pages: 15
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